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Terms And Conditions

Terms And Conditions - True Holidays

Please read these carefully as the person making this booking (for themselves or for another passenger) accepts all of True Holidays terms and conditions below.

Unless otherwise stated, all deposits paid and tickets purchased/issued are non-refundable. In case of cancellation or no-show (not arriving on time at the departure airport) and not changeable before or after departure (change of date is not allowed). Once flights are booked, bookings/tickets are not transferable to other persons, meaning name changes are not allowed. Issued Tickets also cannot be redirected. If you book the flight by partially paying the deposit (initial deposit), please note that the fare/taxes may increase at any time without prior notice. This means that the price is not guaranteed unless the ticket has been issued, as the airline/intermediary has the right to increase the price for any reason. In that case, we will not be liable and the passenger will have to pay the fare/tax difference. We always recommend that you pay and issue your ticket as soon as possible to avoid this situation. In addition, if you cancel your reservation for any reason, the deposit(s) paid will not be refunded.

It is your responsibility to verify that all details are correct, i.e. passenger names (same as those on passport/travel documents), travel dates, transit time, origin and destination, stopover, baggage allowance and other flight information. Once the ticket has been issued, no changes can be made unless otherwise specified.

You are responsible for checking all these items such as Passport, visa (including transit visa) and other immigration requirements. You should check with the relevant embassy/consulate well in advance of the departure time for current information, as requirements may change from time to time. We are sorry that we cannot accept the liability of a transit visa and if you are refused to board the flight or are unable to clear immigration or any kind of failure in providing the required information such as passport, visa or other documents required by an airline, authority or country. We also recommend that you refer to this link https://www.gov.uk/foreign-travel-advice for travel advice.

It is the traveler's responsibility to have your flights RECONFIRMED with your travel agent or directly with the relevant airline at least 72 hours prior to your departure time. The company is not liable for any additional charges if you do not reconfirm your flights.

We recommend that you take out travel insurance. It is the traveler's responsibility to ensure that you have valid travel insurance that covers your needs and also ensures that you meet all health and vaccination requirements for the countries you are traveling to. Advice can be obtained from your GP or travel clinic. We do not accept a claim for lost/stolen/damaged baggage. You should then contact the relevant airline directly.

If you have any special requests such as meal preference, seat assignment and wheelchair requests, etc., please inform us at the time of ticket issuance. We will do our best to comply with this request to the relevant airlines, but we cannot guarantee and failure to comply with any special request will not make us liable for any claim.

True Holidays will not accept any responsibility for any kind of loss if the airline does not operate due to unforeseen circumstances such as weather, war, natural disasters, pandemic, riots, strikes, etc. Passengers are solely responsible for this, so it is strongly recommended that a separate travel and health insurance must be taken out to protect you.

Due to Covid-19, additional entry requirements have been introduced that vary from country to country and are subject to change at short notice. You are responsible for checking and complying with entry and exit requirements at their origin and destination. Requirements may include proof of negative PCR Covid-19 tests, temperature checks or form filling, etc. If the flight is affected by Covid-19, airline policies will be applied. To accommodate the traveler, the airline may only offer the option of future date change or voucher instead of a refund. In that case, you must abide by the airline's rules and you will not be able to request a refund. If a full refund is allowed, an administration fee (per person) will be deducted as a service charge and a refund can take up to 3 months. If the flight is operated by the airline and you decide not to board, you will not be eligible for a refund. In this case (if your ticket is refundable) the airline fares (cancellation fee) rules will be applied to process the refunds.